Although the European GDPR rules in principle protect European consumers against such practices, concerns have also arisen in the EU about the new regulations. The European Bureau of Consumers’ Associations (BEUC) calls them ‘neither transparent nor understandable to users’. The BEUC groups 46 consumer organizations from 32 European countries, including Test Aankoop for Belgium.
Together with eight partner organizations, the European consumer organization is now approaching the European Commission and the Network of European Consumer Centres. They accuse WhatsApp of multiple violations of European consumer law.
“Users can’t get a clear idea of the consequences of the amended rules on the protection of their private life, in particular concerning the transfer of personal data to Facebook and third parties,” it said in a press release. “WhatsApp has been deliberately vague, exposing consumers to widespread use of their data without their clear consent. We are asking the authorities to take swift action against WhatsApp to ensure consumer rights are respected.”